What is the experience level of your technical support and engineering team?
Our team is our core strength. The engineers and technicians featured here have an average of over 10 years of hands-on experience in the blown film and bag making industry. This deep practical knowledge ensures they understand your production challenges and can provide fast, effective solutions.
How does your team handle emergency technical support or breakdown situations?
We have a dedicated 24/7 emergency response protocol. When a critical issue arises, our on-call engineers, like those pictured, can initiate remote diagnostics immediately and, if needed, coordinate the fastest path to an on-site resolution, including mobilizing local service partners.
Who will be my main point of contact after purchasing a machine?
You will be supported by a dedicated project manager and a technical account specialist, forming your personal support team. These are the experienced professionals you see in our photos, who will be familiar with your equipment history and production goals, ensuring consistent and informed service.
Does your team provide training, and what does it include?
Yes, comprehensive training is provided by our expert engineers. It covers safe operation, routine maintenance, troubleshooting, and process optimization for your specific machine. This hands-on training ensures your operators are confident and capable, maximizing productivity and equipment lifespan.
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